TY - BOOK AU - Nickels,William G. AU - McHugh,James M. AU - McHugh,Susan M. TI - Understanding business SN - 13: 9780077140885 [paperback] PY - 2012/// CY - New York PB - McGraw-Hill Irwin KW - Industrial management KW - Business KW - Vocational guidance N1 - Includes indexes; Contents: Part 1 Business trends: Cultivating a business in diverse, global environments -- Part 2 Business ownership: starting a small business -- Part 3 Business management: empowering employees to satisfy customers -- Part 4 Management of human resources: motivating employees to produce quality goods and services -- Part 5 Marketing: developing and implementing customers-oriented marketing plans -- Part 6 Managing financial resources -- Bonus chapters A: Working within the legal environment -- B: Using technology to manage information -- C: Managing risk -- D: Managing personal finances -- Includes Chapter notes,glossary,photo credits pc, name index, organization index, subject index ER -