TY  - BOOK
AU  - Bly,Robert W.
TI  - The encyclopedia of business letters, fax memos, and e-mail
SN  - 1564143759 [newsprint]
PY  - 2001///
CY  - Franklin Lakes,New Jersy
PB  - Career Press
KW  - Commercial correspondence
KW  - Memorandums
KW  - Facsimile transmission
N1  - Includes index; Includes index; Contents: Chapter 1: Quick tips for better business writing -- Chapter 2: Rules for business letters, faxes, memos, and e-mail -- Chapter 3: Cover letters, resumes, and other hiring letters -- Chapter 4: Corresponding with colleagues -- Chapter 5: Corresponding with vendors -- Chapter 6: Corresponding with employees and employers -- Chapter 7: Letters to get, keep, and satisfy customers -- Chapter 8: Business and consumer complaints and requests -- Chapter 9: Credit and collection letters -- Chapter 10: Sales letters -- Chapter 11: Direct marketing letters
ER  -