TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service: skills for success 
SN  - 9780071277501 [paperback]
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill
KW  - Customer services
N1  - Includes glossary, bibliographical references, and index; Contents: Part 1 The profession -- Part 2 Skills for success -- Part 3 Building and maintaining relationships
UR  - http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html
ER  -