TY  - BOOK
AU  - Casado,Matt A.
TI  - Front office management: in hospitality lodging operations 
SN  - 9781494943646 [paperback]
PY  - 2014///
CY  - [no place of publication]
PB  - [no name of publisher]
N1  - Includes glossary and index; Contents: Part 1: Introduction to front office management -- Chapter 1: The front office manager in hospitality lodging operations -- Chapter 2: Design of the front office department -- Chapter 3: Front office technology -- Part 2: Professional aspects of front office management -- Chapter 4: Effective communication at the front office -- Chapter 5: The front office and customer service -- Chapter 6: Front office human resource management -- Part 3: Rooms rates and reservations -- Chapter 8: Selling on the job -- Chapter 9: The reservation process -- Part 4: Front office operations -- Chapter 10: Registration and guest accounting -- Chapter 11: The night audit -- Chapter 12: Guest check-out -- Part 5: Front office financial controls, security and job-seeking strategies -- Chapter 13: Operational controls -- Chapter 14: Guest security and safety -- Chapter 15: The front office as an initial stage in a hospitality career.
ER  -