TY - BOOK AU - Roldan,Amelia Samson TI - Operating and managing a hotel and restaurant business SN - 9789719213789 [paperback] PY - 2007/// CY - Paranaque, Metro Manila PB - AR Skills and Development and Management Services KW - Hotel management KW - Restaurant management N1 - Includes bibliographical references and index; Contents: Creating a favorable organization climate -- Overview of management and supervision -- Planning & trouble shooting performance problems -- Planning & designing menus & banquet packages -- Organizing the work -- Monitoring, leading and directing -- Controlling and improving work performance -- Cost control in food service operations -- Starting a hospitality business ER -