TY  - BOOK
AU  - Sharma, Sandeep
TI  - Quality in hospitality services
SN  - 9788126161065 [hardbound]
PY  - 2014///
CY  - New Delhi, India
PB  - Anmol Publications Pvt. Ltd.
KW  - Hospitality industry
KW  - Management
KW  - Customer services
N1  - Includes bibliography and index; Contents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme
ER  -