TY - BOOK AU - Ziglar,Zig TI - Ziglar on selling SN - 9780785288930 [newsprint] PY - 1991/// CY - Nashville PB - Oliver-Nelson KW - Selling KW - Sales management N1 - Includes appendices and index; Contents: Chapter one: You made the right choice -- Chapter two: Selling in the modern market -- Chapter three: Finding someone willing to buy -- Chapter four: Selling in the real world -- Chapter five: Sell by design, not by chance -- Chapter six: Questions are the answers -- Chapter seven: The conversational "interrogations" -- Chapter eight: Making the lights go on -- Chapter nine: Selling solutions to people's problem -- Chapter ten: The abc's of closing sales -- Chapter eleven: Closing more sales more often -- Chapter twelve: Beyond "costumer service" to "costumer satisfaction" -- Chapter thirteen: The glamour of the road -- Chapter fourteen: The successful sales support system -- Chapter fifteen: Organization and discipline -- Chapter sixteen: Getting the persons right ER -