TY - BOOK AU - Van der Wagen, Lynn AU - White, Lauren TI - Events management: for tourism, cultural, business, and sporting events SN - 9789810696689 [newsprint] PY - 2012/// CY - Jurong, Singapore PB - Pearson Education KW - Special events KW - Management KW - Planning N1 - Includes appendices and index; Contents: 1 Event industry knowledge -- 2 Event concepts -- 3 Event venues and sites -- 4 Event staging -- 5 Quality customer service -- 6 Marketing activities -- 7 Sponsorship -- 8 Protocol requirements -- 9 Event regulatory requirements -- 10 Business relationships and meetings -- 11 Staff and volunteers -- 12 People management -- 13 Performance management -- 14 Project management -- 15 Event infrastructure -- 16 Events management services -- 17 Safety and security risks -- 18 Crowd control -- 19 Catering -- 20 Environmentally sustainable work practices -- 21 Financial information -- 22 Budgets -- 23 Event trends and practices -- 24 Legal knowledge -- 25 Event feasibility -- 26 Business risk -- 27 Marketing strategies -- 28 Public relations strategies -- 29 Financial operations -- 30 Event proposal and bids ER -