TY  - BOOK
AU  - Dee,David
ED  - Dartnell Corporation.
TI  - Quality depends on you: 7 simple things you can do for your company and your career 
SN  - 9831362098 [paperback]
PY  - 1999///
CY  - Malaysia
PB  - Synergy Book International
KW  - Benchmarking (Management)
KW  - Total quality management
KW  - Quality assurance
KW  - Customer services
N1  - Illustrator: Dave Calver; "By the editors at Dartnell"--Cover; Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality
ER  -