TY - BOOK AU - Smilansky,Jonathan TI - The new HR SN - 9814057177 [paperback] PY - 1997/// CY - London, Boston PB - International Thomson Business Press KW - Personnel management KW - Great Britain N1 - Includes index; Contents: Chapter 1 The need for change in human resources -- Chapter 2 Self-assessment -- Chapter 3 Collecting feedback from internal customers -- Chapter 4 Budget and activity analysis -- Chapter 5 Improving the competence of human resources staff -- Chapter 6 Establishing a long-term human resources strategy to support the business strategy -- Chapter 7 Setting hard and soft targets for human resources service delivery -- Chapter 8 Improving the human resources function ER -