TY  - BOOK
AU  - Gitlow, Howard S.
AU  - Oppenheim, Alan J.
AU  - Oppenheim, Rosa
AU  - Levine, David M.
TI  - Quality management
SN  - 0071123385 [paperback]
PY  - 2005///
CY  - New York
PB  - McGraw-Hill Companies,Inc.
KW  - Air quality management
KW  - United States
N1  - CD Supplementary: Quality management; Contents: Part one Foundations of quality management -- Chapter 1 Fundamentals of quality -- Chapter 2 W.edwards deming's theory of management -- Chapter 3 Fundamentals of statistical studies -- Chapter 4 Defining and documenting a process -- Part two Tools and methods for analytic studies -- Chapter 5 Basic probability and statistics -- Chapter 6 Stabilizing and improving a process with control charts -- Chapter 7 Attribute control charts -- Chapter 8 Variables control chart -- Chapter 9 Out-of-control patterns -- Chapter 10 Diagnosing a process -- Chapter 11 Process capability and improvement studies -- Chapter 12 Design of experiments -- Chapter 13 Inspection policy -- Part three Administrative systems for quality management -- Chapter 14 The fork model for quality management: The handle or transformation -- Chapter 15  The fork model for quality management: The neck or management's education -- Chapter 16  The fork model for quality management: Prong 1,or daily management -- Chapter 17  The fork model for quality management: Prong 2,or cross-functional management -- Chapter 18  The fork model for quality management: Prong 3, or policy management -- Chapter 19 Resource requirements of the detailed fork model -- Part 4 Current thinking about statistical practice -- Chapter 20 Six sigma management -- Appendix a Documentation of minitab data files -- Appendix b Tables -- Index
UR  - http://www.loc.gov/catdir/toc/ecip0419/2004014594.html
ER  -