TY - BOOK AU - Andres, Tomas Q.D. TI - Total quality management in the Philippine industrial setting: a manual prepared SN - 9718967419 [paperback] PY - 1996/// CY - Quezon City, Philippines PB - Giraffe Books KW - Total quality management N1 - Includes bibliographical references; Contents: Dedication -- Preface -- Acknowledgements -- Introduction -- Chapter One the nature of tqm -- Chapter Two setting tqm standards of excellence -- Chapter Three implementing tqm -- Chapter Four tqm phase 0: preparation -- Chapter Five tqm phase 1: planning -- Chapter Six tqm phase 2: assessment -- Chapter Seven tqm phase 3: implementation -- Chapter Eight tqm phase 4: diversification -- Chapter Nine drawing the implementation schedule -- Chapter Ten estimating implementation resources -- bibliography -- list of giraffe books UR - http://www.loc.gov/catdir/description/mh022/93038388.html UR - http://www.loc.gov/catdir/toc/mh022/93038388.html ER -