TY - BOOK AU - Baccay, Felicidad M. TI - Business correspondence SN - 9710000179 [newsprint] PY - 2002/// CY - Quezon City PB - MMA Publications KW - Commercial correspondence N1 - Includes bibliographical references; Contents: I. The communication process -- II. Organizational communication -- III. Communication skills -- IV. The business letter -- V. Other forms of business communication -- VI. Business terms ER -