TY  - BOOK
AU  - Sancianco, Herbert M.
TI  - Creating great customer service
SN  - 9789712725647 [newsprint]
PY  - 2012///
CY  - Mandaluyong City
PB  - Anvil Publishing, Inc.
KW  - Customer services.
KW  - Customer relations.
KW  - Customer relations
KW  - Management.
N1  - Includes bibliographical references.; Contents: Customer service is a corporate way of life -- The contact points of customer service -- Causes and consequences of a bad customer service -- The customer is king: make the right moves -- Characteristics of great customer services -- The ambiance for a great customer experience -- Creating an excellent customer service program -- Quantifying business loss due to poor customer service -- Program continuity
ER  -