TY  - BOOK
AU  - McFarlan, Bill
TI  - Drop the pink elephant: 21 steps to personal communication heaven 
SN  - 1841124796 [paperback]
PY  - 2004///
CY  -  Oxford
PB  - Capstone, 
KW  -  Interpersonal communication
N1  - Includes index; Contents: SECTION ONE: Dump and Baggage and Create Clarity -- SECTION TWO: Be Principled in What You Say -- SECTION THREE: Positively Assert Yourself -- SECTION FOUR: Think of The Audience -- SECTION FIVE: Create Deeper Understanding
ER  -