TY  - BOOK
TI  - HCS 584: quality and database management 
SN  - 0471235490 [paperback]
PY  - 2002///
CY  - [Place of publication not identified]
PB  - A Willey Company
KW  - Biotechnology
N1  - Contents: Section one Foundations of quality management -- Using the scientific method to define problems -- Organizing quality improvements teams -- The diagnostic journey -- Section two A primer on quality improvements tools -- Section three A resource guide to change concepts -- Section four Data mining methodology: the virtuous cycle revisited -- Customers and their lifecycles -- The three pillars of data mining -- Section five Case studies of improvement efforts -- Integrating improvement to increase value -- Eliminating quality problems -- Reducing costs while maintaining or improving quality -- Expanding customer expectations to increase demand -- Section six Ten key lessons for quality improvement -- Reflections on the future; Adult
ER  -