TY  - BOOK
AU  - Merrier,Patricia
AU  - Merrier,Patricia
TI  - The basics business communication
T2  - The basics
SN  - 0538728841 [paperback]
PY  - 2006///
CY  - Mason, Ohio
PB  - Thomson
KW  - English language
KW  - Business English
KW  - Rhetoric
KW  - Business communication
KW  - Business writing
N1  - Includes index; Second ed. published under title: Basics of business communication. 1992; Includes index; Contents: Chapter 1 Understanding the communication process -- Chapter 2 Planning written business messages -- Chapter 3 Developing business messages -- Chapter 4 Writing positive and neutral news messages -- Chapter 5 Writing bad news messages --  Chapter 6 Writing persuasive messages -- Chapter 7 Writing employment and special messages
ER  -