University of Cebu-Banilad Library

Contents: Section one Foundations of quality management -- Using the scientific method to define problems -- Organizing quality improvements teams -- The diagnostic journey -- Section two A primer on quality improvements tools -- Section three A resource guide to change concepts -- Section four Data mining methodology: the virtuous cycle revisited -- Customers and their lifecycles -- The three pillars of data mining -- Section five Case studies of improvement efforts -- Integrating improvement to increase value -- Eliminating quality problems -- Reducing costs while maintaining or improving quality -- Expanding customer expectations to increase demand -- Section six Ten key lessons for quality improvement -- Reflections on the future.

Adult

Apuhin, Mercy Milagros College of Nursing Nursing

English