University of Cebu-Banilad Library catalog › Results of search for 'Provider:Harper Business, '

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	1.	Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel. by Raphel, Murray, 1928- \| Raphel, Neil. Edition: First edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper Business, c1995Availability: Items available for loan: College LibraryCall number: 658.8 R18 1995 (1). Place hold
	2.	Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell. by Stewart, Thomas A, 1948- [author.] \| O'Connell, Patricia (Business writer) [author.]. Edition: First edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper Business, c2016Availability: Items available for loan: College LibraryCall number: 658.812 St49 2016 (1). Place hold