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Multicultural diversity in the workplace for the professional / Vic Alcuaz and Ma. Christina G. Aquino.

By: Alcuaz, Vic [author. ]Contributor(s): Aquino, Ma. Christina G [author. ]Material type: Text

TextPublisher: Manila, Philippines : Rex Book Store, Inc., c2020Edition: First editionDescription: v, 189 pages : illustrations (black and white) ; 26 cmContent type: text Media type: unmediated Carrier type: volume ISBN: 9786210403831 [newsprint]Subject(s): Hospitality industry -- Vocational guidance | Tourist trade -- Vocational guidance | Tourism

Contents:

Chapter 1: Understanding Culture -- Chapter 2: Key Features of Culture -- Chapter 3: Tourism and the Tourism Professional -- Chapter 4: Multicultural Diversity in Tourism -- Chapter 5: Multicultural Diversity Among Tourism-related Professions -- Chapter 6: Diversities: Simple and Complex -- Chapter 7: Handling Guest or Customer Diversities -- Chapter 8: Handling Multicultural Peer Diversities -- Chapter 9: When Your Superior is Diverse -- Chapter 10: Diversities in Diverse Locations -- Chapter 11: Five Ways to Become a Diversity Champion -- Chapter 12: Benefits of a Diverse Workforce.

Summary: "This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Mr. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, countries, religions, cultures and traditions, sexes and ages of the people that Mr. Alcuaz has come across over 40 years of being in the industry are also shared in this textbook."--Provided by the publisher

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Item type	Current location	Call number	Status	Date due	Barcode
Filipiniana	College Library Filipiniana	910 Al19 2020 (Browse shelf)	Available		3UCBL000028775

Includes bibliographical references and index.

"This textbook covers basic concepts in culture and multicultural diversity as applied to tourism, the person, and the workplace as provided by Ms. Aquino. Various activities are recommended after each major topic for the application of the concepts. Case studies from actual experiences of Mr. Alcuaz are provided for further learning. Real-life experiences in dealing with various races, countries, religions, cultures and traditions, sexes and ages of the people that Mr. Alcuaz has come across over 40 years of being in the industry are also shared in this textbook."--Provided by the publisher

Adult

Lopez, Edilyn College of Tourism Management Tourism

Text in English

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