University of Cebu-Banilad Library catalog › Results of search for 'au:"Bitner, Mary Jo, "'

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	1.	No cover image available No cover image available Services marketing : integrating customer focus across the firm / Alan Wilson [and three others] by Wilson, Alan \| Zeithami, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: First European editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: London : The McGraw-Hill Companies, c2008Availability: Items available for loan: College LibraryCall number: 658.8 W69 2008 (1). Place hold
	2.	Service marketing : integrating customers focus across the firm / by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, and Martin Mende. by Zeithaml, Valarie A [author. ] \| Bitner, Mary Jo [author. ] \| Gremler, Dwayne D [author. ] \| Mende, Martin [author. ]. Edition: Eighth edition ; International edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : McGraw Hill LLC, c2024Availability: Items available for loan: College LibraryCall number: 658.8 Z37 2024 (1). Place hold