Assessment on the products and service quality of majestic restaurant in Cebu City / John Matthew Jimenez, Kerge Jalalon, Rigore Salmorin, Joshua Tugnon.
Material type:
TextPublisher: Cebu City, Philippines : University of Cebu-Banilad, 2025Description: xiii, 161 pages : color illustrations ; 28 cmContent type: text Media type: unmediated Carrier type: volumeSubject(s): Service Quality | Customer Perception | Restaurant -- CebuSummary: Service quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception.
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College Library Periodicals Index | T J56as 2025 (Browse shelf) | Not for loan | 3UCBL000029014 |
Includes bibliographical references.
Service quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception.
Adult
College of Hospitality Management Hospitality Management
English
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