Experiences of travel agents in Cebu in handling customers complaints / Jenara Nicole Rura, Kristine Mae Belinia, Grant Justine Escano, Hannah Lehitimas and Charisse Cabanit.
Material type:
TextPublisher: Cebu City, Philippines : University of Cebu-Banilad, c2024Description: iii, 346 pages : colored illustrationsContent type: text Media type: unmediated Carrier type: volumeSubject(s): Experiences of the informants in handling customer complaints | Booking and reservation issues | Tour activity and destination-related problemsSummary: Travel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints.
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Periodicals | College Library Periodicals | T R88ex 2024 (Browse shelf) | Available | 3UCBL000028436 |
Include references.
Travel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints.
Adult
Lopez, Edilyn College of Tourism Management Tourism
English
There are no comments on this title.