Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.
Material type:
TextPublisher: Delray Beach, Fla. : St. Lucie Press, c1995Description: xx,258 pages : illustration (black and white) ; 24cmContent type: text Media type: unmediated Carrier type: volumeISBN: 188401545X [paperback]Subject(s): Industrial management | Quality control| Item type | Current location | Call number | Status | Date due | Barcode |
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Reference (MAIN)
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College Library Subject Reference | 658.562 M58 1995 (Browse shelf) | Available | 3UCBL000018519 |
Includes bibliographical references and index.
Contents: 1. Introduction: the need for improved service quality -- 2. Applying total quality service concepts -- 3. From quality control to continous improvement -- 4. Encouraging total quality human resources: participation and training -- 5. Increasing quality and competitiveness -- 6. Monitoring process, cost, quality, and productivity -- 7. Managing quality in the public sector -- 8. Implementing continous quality healthcare improvement -- 9. Leadership for achieving high-performance quality improvement.
Adult
Biore, Christopher College of Business and Accountancy BSBA-Human Resouce Development Management
Text in English
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