University of Cebu-Banilad Library

CD Supplementary: Quality management

Contents: Part one Foundations of quality management -- Chapter 1 Fundamentals of quality -- Chapter 2 W.edwards deming's theory of management -- Chapter 3 Fundamentals of statistical studies -- Chapter 4 Defining and documenting a process -- Part two Tools and methods for analytic studies -- Chapter 5 Basic probability and statistics -- Chapter 6 Stabilizing and improving a process with control charts -- Chapter 7 Attribute control charts -- Chapter 8 Variables control chart -- Chapter 9 Out-of-control patterns -- Chapter 10 Diagnosing a process -- Chapter 11 Process capability and improvement studies -- Chapter 12 Design of experiments -- Chapter 13 Inspection policy -- Part three Administrative systems for quality management -- Chapter 14 The fork model for quality management: The handle or transformation -- Chapter 15 The fork model for quality management: The neck or management's education -- Chapter 16 The fork model for quality management: Prong 1,or daily management -- Chapter 17 The fork model for quality management: Prong 2,or cross-functional management -- Chapter 18 The fork model for quality management: Prong 3, or policy management -- Chapter 19 Resource requirements of the detailed fork model -- Part 4 Current thinking about statistical practice -- Chapter 20 Six sigma management -- Appendix a Documentation of minitab data files -- Appendix b Tables -- Index

BSBA-Marketing Management

English