Quality in hospitality services / Sandeep Sharma
Material type: TextPublisher: New Delhi, India : Anmol Publications Pvt. Ltd., c2014Description: vii, 288 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: 9788126161065 [hardbound]Subject(s): Hospitality industry -- Management | Hospitality industry -- Customer servicesDDC classification:Item type | Current location | Call number | Status | Date due | Barcode |
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Book | 647.94068 Sh23 2014 (Browse shelf) | Available | 3UCBL000019213 |
Includes bibliography and index
Contents: 1. Introduction -- 2. Service quality and effectiveness management -- 3. Customer value and service orientation -- 4. Quality satisfaction -- 5. Quality improvement management in hospitality -- 6. The idea of quality services -- 7. Methods of training programme
Benchmark P 5109.00 HRM
English
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