Conversation transformation : recognize and overcome the 6 most destructive communication patterns / Ben Benjamin, Amy Yeager, Anita Simon.
Material type:
TextPublisher: New York : McGraw-Hill, c2012Description: viii, 246 pages ; 23 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780071769969 [paperback]Subject(s): Conversation | Oral communicationDDC classification: | Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Book
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302.346 B43 2012 (Browse shelf) | Available | 3UCBL000017575 |
Includes index.
Contents: 1 Can this conversation be saved? -- 2 Teaching an old brain new tricks -- 3 Polite fights -- 4 Clairvoyant readings -- 5 Catastrophe forecasts -- 6 Question traps -- 7 Gripe cycles -- 8 Blame games -- 9 SAVI "an all-purpose tool" to improve any conversation -- Afterword.
Megatext 1350.00
English
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