Service excellence in tourism and hospitality / Sophia Tieng.
Material type:
TextPublisher: Burlington, ON : Society Publishing, c2022Description: xiii, 297 pages : color illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9781774691182 [hardbound]Subject(s): Customer services | Hospitality industry | Tourism| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Subject Reference
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College Library Subject Reference | 647.94 T44 2022 (Browse shelf) | Available | 3UCBL000028706 |
Includes bibliographical references and index.
Contents: Chapter 1 Service excellence and quality: an overview -- Chapter 2 Service design: creating best-in-class customer experiences -- Chapter 3 Customer service in the hospitality and tourism -- Chapter 4 Service innovation and service quality orientation as a business strategic tool in the tourism and hospitality sector -- Chapter 5 Creating excellent guest experiences: servicescape and processes -- Chapter 6 Managing customer expectations -- Chapter 7 Managing customer relations for service excellence -- Chapter 8 Human resource management in a hospitality environment.
"The book serves as a reference guide and supplementary reading for students and researchers. Practitioners and educators also will find this book to be invaluable in their businesses and in preparing students for the business world." --Provided by the publisher
Adult
Lopez, Edilyn College of Tourism Management Tourism
Text in English
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