University of Cebu-Banilad Library

Your search returned 10 results.

1.
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson

by Colquitt, Jason | Lepine, Jeffery A | Wesson, Michael J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill/Irwin, 2009Online access: Publisher description | Table of contents only Availability: Items available for loan: College LibraryCall number: 658.3 C71 2009 (1).

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2.
Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't / Mary Naylor and Susan Greco

by Naylor, Mary | Greco, Susan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : McGraw-Hill, c2002Availability: Items available for loan: College LibraryCall number: 658.812 N23 2002 (1).

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3.
Stop selling, start partnering : the new thinking about finding and keeping customers / Larry Wilson with Hersch Wilson.

by Wilson, Larry, 1930- | Wilson, Hersch.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Essex Junction, VT : Omneo, c1994Availability: Items available for loan: College LibraryCall number: 658.812 W69 1994 (1).

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4.
Customer centered growth : five proven strategies for building competitive advantage / Richard Whiteley and Diane Hessan.

by Whiteley, Richard C | Hessan, Diane.

Material type: Text Text Publisher: Reading, Mass. : Addison-Wesley Pub., c1996Availability: Items available for loan: College LibraryCall number: 658.812 W58 1996 (1).

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5.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel.

by Raphel, Murray, 1928- | Raphel, Neil.

Edition: First edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper Business, c1995Availability: Items available for loan: College LibraryCall number: 658.8 R18 1995 (1).

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6.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

by Johnson, Michael D. (Michael David) | Gustafsson, Anders, 1964-.

Edition: First editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco ; Jossey-Bass, c2000Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: College LibraryCall number: 658.812 J63 2000 (1).

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7.
Strategies for the new health care marketplace : managing the convergence of consumerism and technology / Dean C. Coddington, Elizabeth A. Fischer, Keith D. Moore.

by Coddington, Dean C [author.] | Fischer, Elizabeth A [author.] | Moore, Keith D [author.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jossey-Bass, c2001Online access: Contributor biographical information | Publisher description | Table of Contents Availability: Items available for loan: College LibraryCall number: 362.1 C64 2001 (1).

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8.
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan.

by Buchanan, Richard W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Sydney : McGraw-Hill, c2002Availability: Items available for loan: College LibraryCall number: 658.812 B85 2002 (1).

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9.
Entrepreneurial marketing : a blueprint for customer engagement / Beth Goldstein.

by Goldstein, Beth [author.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Thousand Oaks, California : SAGE Publications, Inc., c2021Availability: Items available for loan: College LibraryCall number: 658.8 G57 2021 (1).

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10.
Foundation course for customer service supervisor / 3G E-learning LLC.

by 3G E-learning LLC [author and editor.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York, United States of America : 3G E-learning LLC, c2021Availability: Items available for loan: College LibraryCall number: 658.8 A77 2021 (1).

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