University of Cebu-Banilad Library catalog › Results of search for 'su:"Customer services"'

	1.	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael \| Wiersema, Frederik D. (Frederik Derk). Material type: Text; Format: print ; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1995Availability: Items available for loan: College LibraryCall number: 658.8 T71 1995 (1). Place hold
	2.	The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen. by Christensen, Clayton M. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Items available for loan: College LibraryCall number: 658 C46 1997 (2). Place hold
	3.	The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell by Cockerell, Lee. Edition: First editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Crown Business, c2013Availability: Items available for loan: College LibraryCall number: 658.812 C64 2013 (1). Place hold
	4.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H \| Wirtz, Jochen. Edition: Seventh editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2011Availability: Items available for loan: College LibraryCall number: 658.8 L94 2011 (1). Place hold
	5.	No cover image available No cover image available Inside real innovation : how the right approach can move ideas from R&D to market - and get the economy moving / Eugene Fitzgerald, Andreas Wankerl, Carl Schramm by Fitzgerald, Eugene \| Wanker, Andreas \| Schramm, Carl. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Jersey : World Scientific, c2011Availability: Items available for loan: College LibraryCall number: 658.812 F57 2011 (1). Place hold
	6.	No cover image available No cover image available Services marketing : integrating customer focus across the firm / Alan Wilson [and three others] by Wilson, Alan \| Zeithami, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: First European editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: London : The McGraw-Hill Companies, c2008Availability: Items available for loan: College LibraryCall number: 658.8 W69 2008 (1). Place hold
	7.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W. Edition: 4th editionMaterial type: Text; Format: print ; Literary form: Not fiction Publisher: Boston : McGraw-Hill, c2009Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: Items available for loan: College LibraryCall number: 658.812 L96 2009 (1). Place hold
	8.	Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. by Leppard, John \| Molyneux, Liz. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : Routledge, c1994Availability: Items available for loan: College LibraryCall number: 658.8 L55 1994 (1). Place hold
	9.	Quality in hospitality services / Sandeep Sharma by Sharma, Sandeep. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi, India : Anmol Publications Pvt. Ltd., c2014Availability: Items available for loan: College LibraryCall number: 647.94068 Sh23 2014 (1). Place hold
	10.	Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner. by Brinkman, Rick \| Kirschner, Rick. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York : McGraw-Hill, c2006Online access: Contributor biographical information \| Publisher description Availability: Items available for loan: College LibraryCall number: 658.812 B77 2006 (1). Place hold
	11.	Stop selling, start partnering : the new thinking about finding and keeping customers / Larry Wilson with Hersch Wilson. by Wilson, Larry, 1930- \| Wilson, Hersch. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Essex Junction, VT : Omneo, c1994Availability: Items available for loan: College LibraryCall number: 658.812 W69 1994 (1). Place hold
	12.	At your service : calamities, catastrophes and other curiosities of customer service / Hal Becker by Becker, Hal B. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : John Wiley & Sons, c1998Availability: Items available for loan: College LibraryCall number: 658.812 B38 1998 (1). Place hold
	13.	Quality depends on you : 7 simple things you can do for your company and your career / David Dee by Dee, David \| Dartnell Corporation. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Malaysia : Synergy Book International, c1999Availability: Items available for loan: College LibraryCall number: 654 D36 1999 (1). Place hold
	14.	Coaching knock your socks off service / Ron Zemke & Kristin Anderson. by Zemke, Ron \| Anderson, Kristin, 1962-. Material type: Text Publisher: New York : AMACOM , c1997Availability: Items available for loan: College LibraryCall number: 658.3 Z41 1997 (1). Place hold
	15.	The extra mile : building profitable customer relations every time / compiled by the editors of Customers first ; writer, David Dee ; illustrator, Elwood Smith. by Dee, David [Writer] \| Smith, Elwood [Illustrator]. Material type: Text Publisher: Chicago, IL : Dartnell Corporation c1994Availability: Items available for loan: College LibraryCall number: 658.8 Ex87 1994 (1). Place hold
	16.	Achieving excellence through customer service / John Tschohl with Steve Franzmeier. by Tschohl, John [author.] \| Franzmeier, Steve [author.]. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1995Availability: Items available for loan: College LibraryCall number: 658.8 T78 1995 (1). Place hold
	17.	Creating great customer service / Herbert M. Sancianco. by Sancianco, Herbert M. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Mandaluyong City : Anvil Publishing, Inc., c2012Availability: Items available for loan: College LibraryCall number: 658.81 Sa55 2012 (1). Place hold
	18.	No cover image available No cover image available New employee orientation / [production] Guy A. Armstrong; American Hotel & Lodging Educational Institute; Innovision Media Concepts, Inc. [videorecording] : by produced by Innovision Media Concepts, Inc. ; American Hotel & Lodging Educational Institute. Material type: Text; Format: print ; Literary form: Not fiction Publisher: [Orlando, FL] : American Hotel & Lodging Educational Institute, c2006Availability: Items available for loan: College Library (1). Place hold
	19.	A call from the 21st century : the technology of customer contact / Paul Anderson. by Anderson, Paul V. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Houston : Doyle Pub., c1997Online access: Table of contents Availability: Items available for loan: College LibraryCall number: 384.60688 An23 1997 (1). Place hold
	20.	When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan. by Buchanan, Richard W. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Sydney : McGraw-Hill, c2002Availability: Items available for loan: College LibraryCall number: 658.812 B85 2002 (1). Place hold

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