University of Cebu-Banilad Library

Your search returned 9 results.

1.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: Fourth editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston, Burr Ridge : McGraw-Hill/Irwin, c2004Availability: Items available for loan: College LibraryCall number: 658 F58 2004 (1).

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2.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.

by Lovelock, Christopher H | Wirtz, Jochen.

Edition: Seventh editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : Prentice Hall, c2011Availability: Items available for loan: College LibraryCall number: 658.8 L94 2011 (1).

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3.
No cover image available No cover image available
Services marketing : integrating customer focus across the firm / Alan Wilson [and three others]

by Wilson, Alan | Zeithami, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: First European editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : The McGraw-Hill Companies, c2008Availability: Items available for loan: College LibraryCall number: 658.8 W69 2008 (1).

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4.
The essence of services marketing / Adrian Payne

by Payne, Adrian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Prentice Hall, c1993Availability: Items available for loan: College LibraryCall number: 658.8 P29 1993 (1).

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5.
Services management : an integrated approach / edited by Bart Van Looy, Roland Van Dierdonck and Paul Gemmel.

by Looy, Bart Van | Dierdonck, Roland Van | Gemmel, Paul.

Material type: Text Text Publisher: London : Financial Times [in association with] Pitman, c1998Availability: Items available for loan: College LibraryCall number: 338.4068 Se69 1998 (1).

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6.
Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke.

by Albrecht, Karl, 1941- | Zemke, Ron.

Material type: Text Text Publisher: Homewood, Ill. : Dow Jones-Irwin, c1985Availability: Items available for loan: College LibraryCall number: 658.00973 Al15 1985 (1).

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7.
Managerial accounting : manufacturing and service applications / Arnold Schneinder, Harold M. Sollenberger.

by Schneider, Arnold | Sollenberger, Harold M.

Edition: Fourth edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Singapore : Cengage Learning, c2009Availability: Items available for loan: College LibraryCall number: 658.15 Sch57 2009 (1).

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8.
Operations management and total quality management / David Alan Collier, James Evans, William Lindsay.

by Collier, David Alan [author.] | Evans, James [author.] | Lindsay, William [author.].

Edition: Philippine edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Singapore : Cengage Learning Asia Pte Ltd., c2020Availability: Items available for loan: College LibraryCall number: 658.5 C69 2020 (1).

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9.
Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Patricia O'Connell.

by Stewart, Thomas A, 1948- [author.] | O'Connell, Patricia (Business writer) [author.].

Edition: First edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Harper Business, c2016Availability: Items available for loan: College LibraryCall number: 658.812 St49 2016 (1).

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University of Cebu - Banilad | 6000, Gov. M. Cuenco Ave, Cebu City, 6000 Cebu, Philippines
Tel. 410 8822 local 7123| e-mail ucbaniladcampus.library@gmail.com

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