000			03063cam a22004334a 4500
001			16681628
003			OSt
005			20200205110615.0
008			110307s2011 nyua 001 0 eng
010			_a 2011008761
020			_a9780071768214 [paperback]
020			_a0071768211 [paperback]
040			_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dBWX _dCDX _dDLC
042			_apcc
082	0	0	_222
100	1		_aGee, Val.,
245	1	0	_aBusiness improv : _bexperiential learning exercises to train employees to handle every situation with success / _cVal Gee and Sarah Gee.
260			_aNew York : _bMcGraw-Hill, _cc2011.
300			_aix, 373 pages : _billustrations ; _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes index.
505			_aContents: Introduction -- "Yes, and" -- Listen to understand, not to respond -- Suspend judgments -- Be in the moment -- Loosen up -- Thank you -- Gratitude -- Buzzwords, acronyms, and jargon -- The interrupter -- Offering support -- Acceptance -- You should, you could, you would -- Me, me, me syndrome -- To the point -- Word choice -- Paraphrase -- Empathy -- Observe -- Building rapport -- Listen up ... listen! -- Nonverbal communication -- Listen to learn -- Trust -- Let go -- Team confidence -- Advance jointly -- Support -- Problem solving -- Collaboration -- Adapting to ambiguous information -- Managing change -- Flexibility -- 100 percent commitment -- Concentration -- The right attitude -- Conflict resolution -- Feedback -- Be specific -- Leadership -- Motivation -- Delegation -- Create your environment -- Out of the box -- Maintain focus -- You are creative -- Generate new ideas -- Critical thinking -- Creative inspiration -- Share your story -- Present without scripting -- The power of questions -- Negotiation skills -- Persuade -- Customer service -- Think on your feet -- Drop inhibitions -- Self-awareness: identify emotions -- identify triggers -- Identify reactions -- Emotional self-control -- Adaptability -- Achievement -- Positive outlook -- Empathy and organizational awareness -- Influence -- Coaching and conflict management -- Inspirational leadership and teamwork -- Effective meetings -- Prioritizing -- The power of no -- Diversity -- Ethics -- The interviewing process -- Harassment -- Maintain the improv culture.
541			_xChristopher Biore _yBusiness and Accountancy _zBSBA-Marketing Management
546			_aEnglish
650		0	_aEmployees _xTraining of.
650		0	_aBusiness communication.
650		0	_aCreative ability in business.
650		0	_aProblem solving.
700	1		_aGee, Sarah.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
998			_ccrislyn[new] _d10/02/2019
998			_cAillen[checked and edited] _d02/05/2020
999			_c10573 _d10573