000			03034nam a22003257a 4500
003			OSt
005			20241126100102.0
008			241030b |||||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aBelamide, Rhea Rose Y., _eauthor.
245			_aCustomers' satisfaction of the Park Social Resto Bar in Cebu City / _cRhea Rose Y. Belamide, Kharen B. Alin, Albert T. Heyrana, Krezelle Rose C. Landao.
260			_aCebu City, Philippines : _bUniversity of Cebu-Banilad, _cc2023.
300			_a110 pages : _billustration (black and white) ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
520			_aCustomer satisfaction is the favorable response that clients have to the businesses' goods or services. Companies need to retain customers and gain their loyalty. Due to the pressure of competition and the diversity of consumer wants, many firms find it difficult to achieve the objective of customer happiness. This study was conducted to determine customer satisfaction with The Park Social Resto-Bar in Cebu City. The findings of this study served as the foundation for a proposed action plan. The study utilized a descriptive-correlational research design using a self- administered questionnaire (SAQ), which gathered the data from the respondents in an in- depth and unbiased manner. The research respondents were one hundred sixteen (116) local customers who dine at The Park Social Resto Bar, Cebu IT Park and were in the age bracket of 18-45 years old. The researchers utilized both random cluster sampling and convenience sampling concurrently, selecting respondents based on their readiness and willingness to take part in the study. The research instrument used in gathering data was a researcher- designed questionnaire that had undergone pilot testing to ascertain its functionality and reliability. For data analysis, weighted mean, Chi-square test of independence, and SPSS software were used. The findings revealed that most of Park Social's customers were in the 18-24 age bracket, mostly single, and the majority of them were college graduates. Further, the findings show that the customers of Park Social were highly satisfied in terms of facility maintenance, food and beverages, service, sanitation, and safety. To conclude, the study found a significant relationship between the customers' age, civil status, and educational attainment and their satisfaction with The Park Social Resto-Bar in Cebu City.
521			_aAdult
541			_xOsorno, Rene _yCollege of Hospitaly Management _zHospitality Management
546			_aText in English
650			_aDescriptive-correlational
650			_aIT Park Cebu City
650			_aCustomer satisfaction
700			_aAlin, Kharen B., _eauthor.
700			_aHeyrana, Albert T., _eauthor.
700			_aLandao, Krezelle Rose C., _eauthor.
942			_2ddc _cPM
998			_cRoel [new] _d10/30/2024
999			_c12994 _d12994