000			02767nam a22003137a 4500
003			OSt
005			20241126095943.0
008			241030b |||||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aVillamor, Maria Theresa A., _eauthor.
245			_aService quality assessment of Chowking-Mandaue City branch / _cMaria Theresa A. Villamor, Marie Ann B. Golez, Ericka Faye C. Pino.
260			_aCebu City, Philippines : _bUniversity of Cebu-Banilad, _cc2023.
300			_a100 pages : _billustration (black and white) ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
520			_aService quality is an essential factor in a fast-food restaurant industry, and it can create a positive customer experience. Fast-food restaurants not only focus on service quality but also on terms of facilities, staff, security, and safety to satisfy the customers. This study aimed to service quality assessment of the Chowking-Mandaue City Branch; this study utilized a descriptive survey research design method, and data gathering uses a survey questionnaire as the primary tool. This study was conducted in the Chowking- Mandaue City Branch. In analyzing the data, the researchers used the following statistical tools: simple percentage, weighted mean, and chi-square test of independence. It involves one hundred ninety-six (196) randomly selected actual respondents. According to the study's findings, more customers were 24 to 29 years old (28.57%). The data showed that most respondents were female (58.16%). As for educational attainment, respondents were college graduates with bachelor's degrees (44.90%). Moreover, the service quality assessment of the Chowking-Mandaue City Branch was excellent in terms of facilities, staff, security, and safety. The results show no significant relationship between the profile of the respondents and the service quality assessment of the Chowking-Mandaue City Branch in terms of facilities, staff, security, and safety. The findings were used to develop a proposed action plan for the service quality assessment at the Chowking-Mandaue City Branch. In conclusion, to provide excellent service, it is essential to consider the facilities, staff, security, and safety of the establishment.
521			_aAdult
541			_xOsorno, Rene _yCollege of Hospitaly Management _zHospitality Management
546			_aText in English
650			_aFacilities
650			_aSecurity and safety
650			_aSurvey questionnaire
700			_aGolez, Marie Ann B., _eauthor.
700			_aGolez, Marie Ann B., _eauthor.
942			_2ddc _cPM
998			_cRoel [new] _d10/30/2024
999			_c12995 _d12995