000			01849nam a22003497a 4500
003			OSt
005			20250207174258.0
008			250207b |||||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aRura, Jenara Nicole _eauthor.
245			_aExperiences of travel agents in Cebu in handling customers complaints / _cJenara Nicole Rura, Kristine Mae Belinia, Grant Justine Escano, Hannah Lehitimas and Charisse Cabanit.
260			_aCebu City, Philippines : _bUniversity of Cebu-Banilad, _cc2024.
300			_aiii, 346 pages : _bcolored illustrations ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aInclude references.
520			_aTravel agents are essential for seamless vacations, handling everything from flight bookings to transportation coordination and personalized tour itineraries. However, when issues arise, such as flight cancellations, accommodation problems, or dissatisfaction with tour packages, how these agents respond becomes paramount in maintaining customer satisfaction and overall travel experiences. This study explored the experiences of senior ravel agents in Cebu in handling customer complaints.
521			_aAdult
541			_xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aEnglish
650			_aExperiences of the informants in handling customer complaints
650			_aBooking and reservation issues
650			_aTour activity and destination-related problems
700			_aBelinia, Kristine Mae _eauthor.
700			_aEscano, Grant Justine _eauthor.
700			_aLehitimas, Hannah _eauthor.
700			_aCabanit, Charisse _eauthor.
942			_2ddc _cBK
998			_cArgenette [new] _d02/07/2025
999			_c13154 _d13154