000			01769nam a22003497a 4500
003			OSt
005			20250412103557.0
008			250331b |||||||| |||| 00| 0 eng d
020			_a9789719655732 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aLago, Elpedia Masan Marte, _eauthor.
245			_aFront office systems and procedures / _cElpedia Masan Marte Lago, Jenette R. Lim.
250			_aRevised edition.
260			_aManila : _bMindshapers Co., Inc., _cc2024.
300			_axxiv, 198 pages : _billustrations (black and white) ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505			_aContents: Chapter 1 Front office department -- Chapter 2 Reservation -- Chapter 3 Reception -- Chapter 4 Telephone exhange -- Chapter 5 Billing -- Chapter 6 Bell service -- Chapter 7 Business center.
520			_aThis book is designed for all students of hospitality management to lead students to explore how front office is applied and important in hospitality industry. The books discuss the nature of front office theories, practices and procedure through exploration, affective understanding and critical and higher order thinking exercises while learning the different front office procedures and skills.
521			_aAdult
541			_xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aText in English
650			_aHotel management.
650			_aHotel front desk personnel.
700			_aLim, Jenette R., _eauthor.
942			_2ddc _cBK
998			_cadryann[new] _d03/31/2025
998			_cJanna [edited] _d04/12/2025
999			_c13438 _d13438