000			02279nam a22003617a 4500
003			OSt
005			20250412102709.0
008			250402b |||||||| |||| 00| 0 eng d
020			_a9786214182800 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aBuslon, Van Mari, _eauthor.
245			_aQuality service management in tourism and hospitality / _cVan Mari Buslon, Rene D. Osorno, Grayfield T. Bajao.
260			_aQuezon City : _bWiseman's Books Trading, Inc., _cc2023.
300			_av, 124 pages :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references.
505			_aContents: Chapter I: Introduction to quality service management in tourism and hospitality -- Chapter II: Guestology -- Chapter III: Quality service management strategies for tourism and hospitality -- Chapter IV: Service setting for the guest experience -- Chapter V: Staffing for service in tourism and hospitality -- VI: Designing and managing service in tourism and hospitality industry -- Chapter VII: Strategies for managing demand and capacity -- Chapter VIII: Value co-creation of quality service -- Chapter IX: Service failure and recovering in tourism and hospitality -- Chapter X: Service excellence and leadership.
520			_a"The main purpose of this manual is to prepare students with comprehensive knowledge about the Quality Service Management in Tourism and Hospitality. The resource material covers the concept principles and strategies pertinent to the management of quality service in tourism and hospitality industry." -- Preface of the book.
521			_aAdult
541			_xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aText in English
650			_aTourism _vHandbooks, manuals, etc. _xStudy and teaching (Higher)
650			_aHospitality _vHandbooks, manuals, etc. _xStudy and teaching (Higher)
650			_aService industries _vHandbooks, manuals, etc. _xManagement
700			_aOsorno, Rene D., _eauthor.
700			_aBajao, Grayfield T., _eauthor.
942			_2ddc _cBK
998			_cadryann[new] _d04/02/2025
998			_cJanna [edited] _d02/12/2025
999			_c13441 _d13441