000			01916nam a22003257a 4500
003			OSt
005			20250414090405.0
008			250412b |||||||| |||| 00| 0 eng d
020			_a8404020680303 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
110			_a 3G E-Learning LLC, USA, _eauthored and edited by
245			_aA visual reference to guest service / _cauthored and edited by 3G E-Learning LLC, USA.
250			_a2nd edition.
260			_aNew York : _b3G E-Learning LLC, _cc2023.
300			_a372 pages : _bcolor illustrations ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505			_aContents: Chapter 1 Supervision of guest service -- Chapter 2 Customer feedback -- Chapter 3 Grooming and etiquette in hospitality -- Chapter 4 Guest complaint management -- Chapter 5 Customer retention -- Chapter 6 Lodging operations management -- Chapter 7 Guest experience in hotels -- Chapter 8 The guest service of beverages.
520			_a"This visual reference guide prepares students who want to work in hospitality area to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan. This guest service visual reference guide is for anyone who has contact with customers, whether face to face, over the phone or electronically. It is designed to help you manage your feelings and behavior while looking after your customers." --Provided by the publisher
521			_aAdult
541			_xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aText in English
650			_aHospitality industry _xCustomer services.
942			_2ddc _cBK
998			_cadryann[new] _d04/12/2025
998			_cJanna [edited] _d04/14/2025
999			_c13497 _d13497