000			01923nam a22003377a 4500
003			OSt
005			20250415094205.0
008			250414b |||||||| |||| 00| 0 eng d
020			_a9781774691182 [hardbound]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aSophia Tieng, _eauthor.
245			_aService excellence in tourism and hospitality / _cSophia Tieng.
260			_aBurlington, ON : _bSociety Publishing, _cc2022.
300			_axiii, 297 pages : _bcolor illustrations ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505			_aContents: Chapter 1 Service excellence and quality: an overview -- Chapter 2 Service design: creating best-in-class customer experiences -- Chapter 3 Customer service in the hospitality and tourism -- Chapter 4 Service innovation and service quality orientation as a business strategic tool in the tourism and hospitality sector -- Chapter 5 Creating excellent guest experiences: servicescape and processes -- Chapter 6 Managing customer expectations -- Chapter 7 Managing customer relations for service excellence -- Chapter 8 Human resource management in a hospitality environment.
520			_a"The book serves as a reference guide and supplementary reading for students and researchers. Practitioners and educators also will find this book to be invaluable in their businesses and in preparing students for the business world." --Provided by the publisher
521			_aAdult
541			_xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aText in English
650			_aCustomer services.
650			_aHospitality industry.
650			_aTourism.
942			_2ddc _cBK
998			_cadryann[new] _d04/14/2025
998			_cJanna [edited] _d04/15/2025
999			_c13508 _d13508