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008 250804s2025 ph ||||| |||| 00| 0 eng d
040 _aUniversity of Cebu-Banilad
_cUniversity of Cebu-Banilad
100 _aJimenez, John Matthew
_eauthor.
245 _aAssessment on the products and service quality of majestic restaurant in Cebu City /
_cJohn Matthew Jimenez, Kerge Jalalon, Rigore Salmorin, Joshua Tugnon.
260 _aCebu City, Philippines :
_bUniversity of Cebu-Banilad,
_c2025.
300 _axiii, 161 pages :
_bcolor illustrations ;
_c28 cm
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
504 _aIncludes bibliographical references.
520 _aService quality is an essential factor driving customers' perception of the service quality environment. Since Chinese Restaurants focus on more than service quality, reliability, atmosphere of the restaurant, empathy of the staff, and responsiveness and assurance of the staff to satisfy the customers, this study aims to assess the service quality of a Chinese Restaurants based on customers' perception.
521 _aAdult
541 _yCollege of Hospitaly Management
_zHospitality Management
546 _aEnglish
650 _aService Quality.
650 _aCustomer Perception.
650 _aRestaurant
_zCebu.
700 _aTugnon, Joshua P.
_eauthor.
700 _aSalmorin, Rigore G.
_eauthor.
700 _aJalalon, Kerge L.
_eauthor.
942 _2ddc
_cTHE
998 _cadryann[new]
_d08/04/2025
999 _c13825
_d13825