000			02289nam a22003017a 4500
003			OSt
005			20250905143359.0
008			250905s2022 nyua|||| |||| 00| 0 eng d
020			_a9781647283971 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aGilbert, Natalie _eauthor.
245			_aHotel front office management / _cNatalie Gilbert.
260			_aNew York : _bWillford Press, _cc2022.
300			_aviii, 229 pages : _bcolor illustrations ;
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aChapter 1 Introduction to hospitality industry -- Chapter 2 Front office: functions and organizational structure -- Chapter 3 Front office: operations and management -- Chapter 4 Front office coordination and communication -- Chapter 5 Services of front desk -- Chapter 6 Front office accounting -- Chapter 7 Revenue management in hotels
520			_aThe front office of a hotel is its communication hub which is used by the customers to solve their queries, complaints and problems. Most of the front offices are situated near the entrance of the hotel. They play a major role in building a positive image of the organization in front of the guests. Their key objective is to generate revenue by selling hotel rooms through systematic reservation methods. Some of the other responsibilities of front offices include cross selling and upselling of hotel products to increase the net profit. The important software related to hotel front office are property management systems, accounting systems and hotel computer systems. The topics included in this book on front office management are of utmost significance and bound to provide incredible insights to readers. It is compiled in such a manner, that it will provide in-depth knowledge about the theory and practice of this field. This textbook will serve as a valuable source of knowledge for those interested in this field.
521			_aAdult
541			_yCollege of Tourism Management _zTourism
546			_aEnglish
650			_aHotel management.
942			_2ddc _cBK
998			_cadryann[new] _d09/05/2025
999			_c13945 _d13945