000			03051nam a22003497a 4500
003			OSt
005			20251201111458.0
008			251007b |||||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aCollantes, Angeline G., _eauthor.
245			_aThe level of employee performance in selected four-star hotels in Cebu City / _cVincent O. Alterado, Jelly Marie T. Baynosa, Kris Ivy Marie Billiones, Angeline G. Collantes, and Jingky C. Echavia.
260			_aCebu City, Philippines : _bUniversity of Cebu-Banilad, _cc2024.
300			_axii,116 pages : _bcolored illustration ; _c11 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
520			_a"Employee performance is one of the significant determinants of success in the hospitality industry. As noted by Zhang (2020), the growth of a particular hotel depends on service quality, which in turn is dependent on the employees' performance; it directly affects service quality and organizational outcomes. This study explores how department assignment and tenure impact employee performance at Seda Ayala Center Cebu. With this research, thirty-three rank-and-file employees have studied how these variables impact their performance to gain actionable insights on improving workforce effectiveness and service quality within the hotel context. The study employed a descriptive-correlational methodology utilizing secondary data gathered from Seda's existing Performance Development Review forms. This approach enabled the researchers to assess three key performance indicators: fulfillment of the company's vision, mission, and values, performance of assigned tasks, and compliance with rules and regulations. The findings were highly correlated with department assignment and employee performance, as shown by a p-value of 0.0298 and a Cramer's V of about 0.770, showing a significant variation in performance between departments. Further, the longer the employee tenure, the more positively it influences performance, showing that experienced employees are better at achieving organizational objectives. In this regard, a proposed Employee Intervention Scheme includes tailored training sessions, regular performance evaluations, and mentorship programs to enhance employee engagement and service quality, thus contributing to the hotel's continued growth." --Abstract
521			_aAdult
541			_xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
650			_aHuman resource management.
650			_aEmployee performance.
650			_aSecondary data.
650			_a4-star hotel _zCebu City.
700			_aAlterado, Vincent O., _eauthor.
700			_aBaynosa, Jelly Marie T., _eauthor.
700			_aBillones, Kris Ivy Marie, _eauthor.
700			_aEchavia, Jingky C., _eauthor.
942			_2ddc _cTHE
998			_cJanna [new] _d10/07/2025
999			_c14500 _d14500