000			03926nam a22003737a 4500
003			OSt
005			20251201105130.0
008			251021b |||||||| |||| 00| 0 eng d
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aBontilao, Francis Nica P., _eauthor.
245			_aWhat's with BPO: _bdetermining the factors influencing BPO employees to work and stay in the business process outsourcing industry in Cebu City / _cFrancis Nica P. Bontilao, Jessie D. Nepangue, Bernadette M. Epile, and Justyn A. Agbay.
260			_aCebu City, Philippines : _bUniversity of Cebu-Banilad, _cc2025.
300			_axiii, 123 pages : _bcolored illustrations ; _c11 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmeadiated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references.
520			_a"Employee retention in the BPO company is the practice of keeping employees long-term to minimize turnover. It is crucial for ensuring consistent service quality, reducing hiring and training costs, and maintaining productivity, as frequent turnover can disrupt operations and customer satisfaction. Anchored mainly on the Two-Factor Theory of Motivation and supported by Equity Theory, this study determined the factors influencing BPO employees to work and stay in the Business Process Outsourcing company in Cebu City, aiming to serve as the basis in formulating an employee retention model. The research design utilized in this study is a descriptive correlational survey. As a way of gathering data, this study employs a researcher-made questionnaire seeking to answer queries about the profle of the BPO employees and the factors that influenced them in staying and working in the Business Process Outsourcing company. A face-to-face survey was conducted among the BPO employees in a selected BPO company in Cebu City. The BPO employees were chosen in a convenience sampling technique. The data were then treated using frequency count, simple percentage, weighted mean, and Chi-Square Test of Independence. The research followed the ethical principles of respect for beneficence, nonmaleficence, justice, and autonomy. The findings show that majority of the BPO employees is under the age 24-27. Moreover, these employees are commonly males and are graduate with the Bachelor of Science in education and works in the company for almost 2-3 years. Furthermore, the compensation and benefits, working condition, and career development opportunities highly influenced BPO employees to work and stay in the company. This study concludes that there is significant relationship between the respondents' profile and the factors influencing their decision to work and stay in the business process outsourcing company [BPO]. The proposed employee retention model can help BPO companies develop strategies to enhance employee satisfaction, reduce turnover, and support career growth. By implementing this employee retention model, companies can take targeted actions to improve workforce stability, boost overall performance, and achieve long-term organizational goals. The researchers recommend adopting and implementing this plan by the BPO companies to thrive and complete in the competitive market." --Abstract
521			_aAdult
541			_xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
650			_aEmployee retention.
650			_aBPO Companies.
650			_aCompensation and benefits.
650			_aWorking conditions.
650			_aCareer development opportunities.
650			_aDescriptive correlational-survey research _zCebu City, Philippines.
700			_aNepangue, Jessie D., _eauthor.
700			_aEpile, Bernadeth M., _eauthor.
700			_aAgbay, Justyn A., _eauthor.
942			_2ddc _cTHE
998			_cLeslie [new] _d10/21/2025
999			_c14523 _d14523