000			02866nam a22003617a 4500
003			OSt
005			20260106164829.0
008			251218s2012 si a||||r|||| 001 0 eng d
020			_a9789814369879 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aEvans, James R., _eauthor.
245			_aUnderstanding total quality management / _c James R. Evans, William M. Lindsay.
250			_aSecond edition. _bPhilippine edition.
260			_aSingapore : _bCengage Learning Asia Pte Ltd, _cc2012.
300			_a827 pages : _billustrations (black and white) ; _c23 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aPart I: The quality system -- Chapter 1: Introduction -- Chapter 2: Total quality in organizations -- Chapter 3: Philosophies and frameworks -- Part 2: The management system -- Chapter 4: Leadership and strategic planning -- Chapter 5: Focusing on customers -- Chapter 6: High performance workforce management -- Chapter 7: Process management -- Chapter 8: Performance measurement and information management -- Chapter 9: Building and sustaining performance excellence in organizations -- Part 3: Six sigma and the technical system -- Chapter 10: Statistical thinking and applications -- Chapter 11: Six sigma and process improvement -- Chapter 12: Design for qualty and product excellence -- Chapter 13: Statistical process control.
520			_a"This edition of Understanding Total Quality Management continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools. In an effort to provide the best coverage and continue to be a leader in the field, we have made several significant changes to the organization of some of the material in this edition. This was done to eliminate some redundancy and improve the logical flow and topical coverage of the material. Specifically, we have consolidated topics in process management, process improvement tools, and quality in product design into new chapters; have expanded the strategic focus on performance excellence into a separate chapter; and have integrated leadership with building and sustaining high-performance organizations." -- Provided by the publisher
521			_aAdult
541			_xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
650			_aQuality control.
650			_aTotal quality management.
650			_aQuality assurance.
700			_aLindsay, William M., _eauthor.
942			_2ddc _cBK
998			_cadryann[new] _d12/18/2025
998			_cJanna [new] _d01/06/2026
999			_c14736 _d14736