000			03310nam a22003617a 4500
003			OSt
005			20260202090453.0
008			251222s20192019ph |||er|||| 001 0 eng d
020			_a9789814839402 [newsprint]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aEvans, James R., _eauthor.
245			_aQuality and performance excellence / _cJames R. Evans.
250			_aEighth edition ; Philippine edition.
260			_aTaguig City, Philippines : _bCengage Learning Asia Pte Ltd, _cc2019.
300			_axv, 470 pages : _billustrations (black and white) ; _c23 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aPart 1 Foundations of quality and performance excellence -- Chapter 1 Introduction to quality and performance excellence -- Chapter 2 Frameworks for quality and performance excellence -- Chapter 3 Tools and techniques for quantity design and control -- Chapter 4 Tools and techniques for quality improvement -- Part 2 Performance excellence, strategy, and organization theory -- Chapter 5 Competitive advantage and strategic management for performance excellence -- Chapter 6 Quality in customer-supplier relationships -- Chapter 7 Designing organizations for performance excellence -- Part 3 Performance excellence and organizational behavior -- Chapter 8 Quality teamwork -- Chapter 9 Engagement, empowerment, and motivation -- Part 4 Leadership and organizational change -- Chapter 10 Leadership for performance excellence -- Chapter 11 Performance excellence and organizational change.
520			_a"The American Society for Quality (ASQ) monitors news items reported in the press. What types of stories to we find? Food safety and toy recalls, health care, the automotive industry, and various product glitches dominate. Indeed, quality—or lack of quality—is a vital issue in everyone's life. That's why this book is relevant and important for today's students and future business leaders, as well as those already in the work-force. Understanding the principles of quality and performance excellence is absolutely essential for new graduates to succeed in today's high competitive business world. It is difficult for students to learn about these principles on their own, because there are so many different approaches to the topic. Although these approaches are similar, each has its own jargon and acronyms, which makes trying to penetrate the subject for the first time a difficult experience. Furthermore, most books about quality are not written with the needs and experiences of students in mind." --Preface
521			_aAdult
541			_yCollege of Business and Accountancy _zBusiness / Management
541			_aDonation _xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
541			_aDonation _xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
650			_aTotal quality management.
942			_2ddc _cBK
998			_cadryann[new] _d12/22/2025
998			_cJanna [added and edited] _d12/23/2025
998			_cJanna [added] _d01/07/2026
999			_c14745 _d14745