000			02852nam a22003137a 4500
003			OSt
005			20260204112259.0
008			260130t20082011acaa|||er|||| 001 0 eng d
020			_a9780538452601 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aEvans, James R., _eauthor.
245			_aThe management and control of quality / _cby James R. Evans and William M. Lindsay.
250			_aEighth edition ; International edition.
260			_aAustralia : _bSouth-Western Cengage Learning, _cc2011.
300			_axxiii, A-4, B-7, 1-43, 743 pages : _billustrations (black and white) ; _c25 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505			_aContents: 1 The quality system -- Chapter 1 Introduction -- Chapter 2 Total quality organizations -- Chapter 3 Philosophies and frameworks -- 2 The management system -- Chapter 4 Leadership and strategic planning -- Chapter 5 Focusing on customers -- Chapter 6 High performance workforce management -- Chapter 7 Process management -- Chapter 8 Performance measurement and information management -- Chapter 9 Building and sustaining performance excellence in organizations -- 3 Six Sigma and the technical system -- Chapter 10 Statistical thinking and applications -- Chapter 11 Six sigma and process improvement -- Chapter 12 Design for quality and product excellence -- Chapter 13 Statistical process control.
520			_a"Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success." --Provided by the publisher
521			_aAdult
541			_aDonation _xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
700			_4Lindsay, William M., _eauthor.
942			_2ddc _cBK
998			_cJanna [new] _d01/30/2026
999			_c14882 _d14882