000			02385nam a22002897a 4500
003			OSt
005			20260327111919.0
008			260324b |||||||| |||| 00| 0 eng d
020			_a9798417477317 [paperback]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aNarang, Manu, _eauthor.
245			_aFront office operation "insights" / _cby Mr. Manu Narang.
260			_aLas Vegas, NV : _bIndependently published, _cc2025.
300			_a320 pages : _bcolored illustrations ; _c25 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
505			_aContents: Chapter 1 Introduction to Hotel Industry & Growth of Hotel Industry in India — Chapter 2 Hotel — Chapter 3 Front Office Organization — Chapter 4 Personality Traits of a Good Hotelier — Chapter 5 Hotel Entrance, Lobby & Front Office — Chapter 6 Inter Departmental Communication — Chapter 7 Bell Desk — Chapter 8 Guest Cycle — Chapter 9 Front Officer Accounting — Chapter 10 Inter Departmental Coordination of Front Office with Other Departments of the Hotel — Chapter 11 Budgeting & Yield Management — Chapter 12 Evaluation of Front Office Operations — Chapter 13 Front Office Terminology.
520			_a"Front Office department is a common link between the customers and the business. Every customer centric business needs to have a front office or reception to receive/assist the visitors. Front Office Department is the face and as well as the voice of a business. Many a times it is the first and the last point of contact for any individual. Regardless of the star rating of the hotel or the type, size, location of the hotel, front office is its most visible department. For a business such as hospitality/ service industry, the front office department comes with an aspect of elevating customer experience with the business. This book key feature is to give an overview of the hospitality industry, and to discusses about the functioning of the different sections of front office operations." —Provided by the Publisher
521			_aAdult
541			_aPurchased _xLopez, Edilyn _yCollege of Tourism Management _zTourism
546			_aText in English
650			_aFront office _xelevating customers.
942			_2ddc _cBK
998			_cLeslie [new] _d03/24/2026
999			_c15084 _d15084