000			04467nam a22003257a 4500
003			OSt
005			20260902100722.0
008			260902b |||||||| |||| 00| 0 eng d
020			_a9786214272433 [newsprint]
040			_aUniversity of Cebu-Banilad _cUniversity of Cebu-Banilad
100			_aCamilar-Serrano, Angelita Ong, _eauthor.
245			_aAchieving excellence : _bIntegrating total quality management and operations management / _cDr. Angelita Ong Camilar-Serrano Phd-BM, MBA, CMC.
260			_aIntramuros Manila : _bUnlimited Books Library Services & Publishing Inc., _cc2025.
300			_axii, 154 pages ; _c25.1 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references, index.
505			_aContents: Preface — Acknowledgement — Dedication — Chapter 1 Foundations of TQM and operations management — Chapter 2 Quality management systems and operational efficiency — Chapter 3 Lean manufacturing and six sigma — Chapter 4 Strategic planning and performance measurement — Chapter 5 Supply chain management and quality control — Chapter 6 Technology and innovation in TQM and OM — Chapter 7 Human resources and organizational cultural — Chapter 8 Sustainability and corporate social responsibility — References — Bibliography.
520			_a"In today's fast-paced and competitive business environment, achieving excellence in both quality management and operational efficiency is paramount. The modern marketplace demands not only superior products and services but also seamless, efficient operations that can adapt to rapid changes. This book, "Achieving Excellence: Integrating Total Quality Management and Operations Management," is designed to guide organizations and professionals in their journey toward achieving these twin goals. This comprehensive guide delves into the historical evolution and foundational principles of Total Quality Management (TQM) and Operations Management (OM). It explores how these disciplines have developed over time and how their core philosophies continue to drive success in diverse industries. At the heart of this exploration is the critical role of leadership. Leaders are the catalysts for instilling a culture of quality and operational excellence, and their commitment is essential for fostering an environment where continuous improvement can thrive.. One of the key areas of focus in this book is the implementation of Quality Management Systems (QMS) and the enhancement of operational efficiency. By examining case studies of successful QMS integration, readers will gain insights into practical applications and the tangible benefits that these systems can bring. Additionally, this book provides a detailed examination of the tools and techniques necessary for continuous improvement in operations, helping organizations streamline their processes and achieve higher levels of performance. The principles of Lean Manufacturing and Six Sigma are also thoroughly covered. These methodologies are renowned for their effectiveness in reducing waste, improving processes, and enhancing overall quality. By integrating Lean and Six Sigma, organizations can achieve optimal process optimization, driving significant improvements in both quality and efficiency. Strategic planning and performance measurement are crucial for aligning an organization's objectives with its quality and operational goals. This book offers guidance on developing strategic plans that incorporate TQM and OM principles, along with key performance indicators (KPIs) and the Balanced Scorecard approach, which are essential for tracking and achieving desired outcomes. Ensuring quality across the supply chain is another vital aspect addressed in this book. Readers will learn about strategies for supplier quality management and the implementation of TQM in logistics and distribution, ensuring that quality is maintained from the initial stages of production to the final delivery of products and services." —Preface
521			_aAdult
541			_aPurchased _xBiore, Christopher _yCollege of Business and Accountancy _zBusiness / Management
546			_aText in English
650			_aTotal quality management.
650			_aProduction management.
650			_aQuality control.
942			_2ddc _cFIL
998			_cGian [new] _d09/02/2026
999			_c15632 _d15632