000			02122cam a22003734a 4500
001			13535269
003			OSt
005			20150723131940.0
008			040324s2005 njua b 001 0 eng
010			_a 2004006733
020			_a0131100920 [hard bound]
040			_aDLC _cDLC _dDLC
042			_apcc
082	0	0	_222
100	1		_aTesone, D. V. _q(Dana V.)
245	1	0	_aHuman resource management in the hospitality industry : _ba practitioner's perspective / _cDana V. Tesone.
260			_aUpper Saddle River, New Jersey : _bPEARSON/Prentice Hall, _cc2005
300			_axiv, 241 pages : _billustrations ; _c26 cm.
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
504			_aIncludes bibliographical references (pages 211-216) and index.
505			_aContents: Chapter 1 Hospitality human resource management: an overview -- Chapter 2 HR dichotomy: do we serve the staff or the shareholders? -- Chapter 3 How the government got involved in our business -- Chapter 4 The legal environment -- Chapter 5 Employee relations and labor relations -- Chapter 6 Management ethics -- Chapter 7 Protecting employee rights -- Chapter 8 Recruitment and selection strategies -- Chapter 9 Training and development strategies -- Chapter 10 Employee retention strategies -- Chapter 11 Performance management systems -- Chapter 12 Communications strategies -- Chapter 13 Leadership strategies -- Chapter 14 Employee motivation -- Chapter 15 Putting it all together
541			_xRene Osorno _yHRM and Tourism _zHRM
546			_aEnglish
650		0	_aHospitality industry _xPersonnel management.
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip0416/2004006733.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
998			_cMj [new] _d11/04/2014
998			_cida[checked and edited] _d07/23/2015
999			_c2208 _d2208