000			02229cam a2200445 a 4500
001			16840133
003			OSt
005			20170905174326.0
008			110623s2012 nyu b 001 0 eng
010			_a 2011026451
020			_a9780071289689 [newsprint]
020			_a9780071771320 [paperback]
040			_aDLC _cDLC _dDLC
042			_apcc
082	0	0	_223
100			_aPatterson, Kerry.
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson [and three others].
250			_aSecond edition.
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_axviii, 244 pages :
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aContents: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
541			_aNBS-MANGO _xIsabelita Conales _yGeneral Education _zGeneral Education : Psychology
541			_xMercy Milagros Apuhin _yNursing _zNursing
546			_aEnglish
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
700	1		_aGrenny, Joseph. _d1946-
700	1		_aMcMillan, Ron.
700	1		_aSwitzler, Al.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK
998			_cida[new] W/ SL _d07/04/2014
998			_cAillen[added] _d09/05/2017
999			_c225 _d225